ateljedigital.se<\/a>, I offer photography, webbdesign, design, SEO and video. I’m alone, working from home, but pretty often I have to go to clients so I meet all kinds of new people. And I have all kinds of clients, Young, old, people that are good with computers, and those having a hard time switching them on and off.<\/p>\nHow often do you use WordPress as a CMS for your clients?<\/strong><\/p>\nI use WordPress for all my projects, unless the client already has a page based on a different system. I recommend WordPress to all my clients and I have had a couple that actually switch over to WordPress from heavier systems that where harder to update. I’d say 95% of my clients uses WP.<\/p>\n
How were you training your clients to use WordPress before you got the user manual plugin?<\/strong><\/p>\nI offered 2 hours introduction at the clients work\/computer, showing them how to do every little bit of managing their webpage. After that, free mail and phone support for a year.<\/p>\n
How did this training change once you had the user manual?<\/strong><\/p>\nSince I started using the user manual plugin, I haven’t had a single 2 hours introduction for my clients.<\/p>\n
Has the user manual had any impact on your productivity?<\/strong><\/p>\nI don’t need to set aside half a day to go to the client for the introduction, and 80% of the mail and phone support is gone.<\/p>\n
How often do clients contact you now for help with WordPress?<\/strong><\/p>\nDepends on the client. But a typical client, 2-3 times.<\/p>\n
Has the plugin saved you time and\/or money?<\/strong><\/p>\nTons! I only need to do a short introduction over phone. And 80 % of the support is gone. Now I can use that time for other projects, and my family. So yeah, I save money and time! \ud83d\ude42<\/p>\n
Is using the video user manual good for your marketing?<\/strong><\/p>\nIt’s a very good sales pitch to be able to offer an up-to-date-video-manual for the clients new system. And the client “doesn’t need to pay for it”. They are not used to that service. Usually they get an email with a few rows of instructions, or 300 page manual which is quickly out of date and full of spelling mistakes!<\/p>\n
We also have a testimonials<\/a> page which features comments from both developers and end users.<\/p>\n","protected":false},"excerpt":{"rendered":"Joakim Saves half a day for every project! This case study is kindly provided by Joakim Eriksson of ateljedigital.se. Joakim was one of our first subscribers. Joakim shares how he: Cut half a day off his project times Saw an 80% reduction in support time for his clients The time he saves he spends with […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-577","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
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<\/p>\n